Please help to share this, my brother suffers with severe depression and has had an awful experience with the private healthcare company simplyhealth. I have copy and pasted his experience. We are trying to share this to get some sort of recognition!
Hi my name is Oliver, I have not been given a policy number but i am a employee of ☆☆☆☆☆☆ . I was admitted to the Priory Roehampton on sunday for 28 day. I had spoken to a simpyhealth employee who stated that I would be covered for that time period on the bases of depression and this was confirmed by the Priory. I arrived there sunday afternoon and settled in happily but 24 hours later after starting my treatment the Priory administrations team left a messege on my bed to contact them urgently. I was then informed that simplyhealth were only going to cover me as a day patient and would not cover my 28 days stay. Later I spoke to the simplyhealth desk who then informed told that they would not even cover me as a day patient because of******* ******* ******!! I informed him that I was not at the Priory for those issues but for depression which simplyhealth had authorised. I was devastated and had to halt the call. I must state that it has taken since november last year to get help and a clear decision from simplyhealth. You keep shifting the goal posts. i am very distressed and feel let down by simply health as this cover was to help me sort out my depression and suicidal feelings so that i can go back to work. I am still absolutely devastated by the sequence of events and the way your company has behaved.